Delivery

Deliveries are normally made Monday-Friday by 4pm (excluding Bank Holidays).

All deliveries are subject to stock availability and authorisation of your payment.

We are pleased to offer the following delivery options:

Standard Delivery

For the UK and Northern Ireland there is no delivery charge for orders placed online over £40. For orders placed online under £40 there is a delivery charge of £2.95 to addresses within the UK and Northern Ireland.

Delivery for the UK and Northern Ireland will usually be 2-3 working days from despatch.

You will receive a confirmation of despatch to your chosen email account, and you can track your items by logging into your account on the DE Shoes website.

Deliveries are normally made Monday-Friday by 4pm (excluding Bank Holidays) and therefore the address given should accommodate this; you can, for example, have items delivered to your place of work.

Standard Delivery is a proof-of-delivery service and requires a signature on delivery. This is for security and protection should a parcel go missing. It is possible to designate a safe place at the checkout (preferably dry and secure, such as with a neighbour or in a garden shed). The use of such a safe place, however, voids the ‘proof-of-delivery’ protection and we regret that we cannot accept any claims for missing parcels in these instances.

Next Day Delivery

The next day delivery service applies on orders placed before 2pm Monday - Thursday. Orders placed after 2pm on Thursday with next day delivery selected will be delivered on Saturday and will attract an additional surcharge*. Orders placed between 2pm Friday and Monday 2pm will be delivered on a Tuesday. On any other days if the next day delivery service is chosen for orders placed after 2pm, the order will not be delivered next day but the day after next day (see table below). The Next Day delivery service is available in most areas. If the service is not available in your area it will not be shown as an option once you have selected your delivery address.

The cost for the Next Day Delivery service is from £5.95.

* If next day delivery is to be made on a Saturday an additional £4 surcharge will apply (Saturday delivery is from £9.95)

Order By Mon 2pm Tue 2pm Wed 2pm Thu 2pm Fri 2pm Sat* 2pm Sun* 2pm
Receive Order Tue Wed Thu Fri Sat (charge applies) Tue Tue
Order After Mon 2pm Tue 2pm Wed 2pm Thu 2pm Fri 2pm* Sat 2pm* Sun 2pm*
Receive Order Wed Thu Fri Sat (charge applies) Tue Tue Tue

* If the coming Monday is a Bank Holiday the delivery will be one day later

Saturday Delivery

Should you require your order to be delivered specifically on a Saturday this is possible by selecting UK Saturday at the checkout.

Your order will be despatched on the nearest Friday and will arrive on Saturday at your chosen delivery address. Orders received on a Friday after 2pm will be held over until the following Friday for despatch. The Saturday delivery service is available in most areas. If the service is not available in your area it will not be shown as an option once you have selected your delivery address.

The cost of Saturday delivery is from £9.95

Europe

We deliver to EU member countries and non-EU member countries in Europe.

Delivery is Standard Delivery Only and will be approximately 7-10 working days from despatch.

The cost of delivery will be from £5.95.

Rest of the World

We deliver outside Europe.

Delivery is Standard Delivery Only and will be approximately 10-15 working days from despatch.

The cost of delivery will be from £9.95.

Please note that for deliveries outwith the UK and Northern Ireland that any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you have any questions about the delivery of your order, please feel free to contact us by email at service@deshoes.co.uk or by phone on 01382 831900. Lines are open Monday to Friday 9am to 4pm (excluding Christmas day, Boxing day, New Years day and 2nd January).

About DE Shoes